Refund policy

Payment Policy

All transactions on the website are made through payment gateways such as PayPal and Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Shipping & Delivery

We provide Free DHL Worldwide Express Delivery for all countries. For international orders, you can expect delivery of printed books within 7 business days (except for Public Holidays & Sundays).

We ship to most countries worldwide except Afghanistan, Myanmar, Belarus, North Korea, Brazil, Russia, Central African Republic, Somalia, China, South Sudan, Crimea, Donetsk People’s Republic, Cuba, Syria, Cyprus, Tunisia, Democratic Republic of the Congo, Iraq, Eritrea, Ukraine, Iran, Venezuela, Lebanon, Yemen, Libya and Zimbabwe.

Return & Refund policy

We only provide refunds if the item you received was wrong or damaged. Due to logistics involved in international shipping and small-scale production, we are unable to offer refunds or exchanges for any other reason. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the case of receiving damaged goods or products, please write to us at support@selfworkco.com along with photos of your damaged item. Once your item is inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund is  approved, a credit will automatically be applied to your credit card or original method of payment. This should reflect in your account within 7-10 business days.

Unfortunately we cannot offer you a refund or exchange if over 30 days have gone by since your purchase.

For EU customers only: If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must notify us before the 14-day period expires by submitting a request through your customer account at Returns and cancellationhttps://shopify.com/69437751459/account. Once you have notified us, you must return the goods within 14 days. We will issue a full refund — including the cost of standard outbound delivery — within 14 days of receiving the returned goods. Return shipping costs are at your expense unless the item is wrong or damaged.

Customs / Import Duty

We are happy to share that there are no additional custom taxes or import duties for international shipments. So you will not be responsible for any additional charges when your order arrives. The price you see at checkout is the final amount you will pay - no hidden fees!

Cancellations

You can cancel your order within 24 hours of placing your order by writing to us at support@selfworkco.com. Unfortunately, we cannot cancel orders once the shipment is out for delivery.

For EU customers only: If you are based in the European Union, you may cancel your order at any time before it is fulfilled by submitting a request through your customer account at Returns and cancellations