3. Recognise how your word/ actions may have impacted the other person
“I understand now how it would have made you feel hurt/ angry/ upset.”
4. Promise genuine rectification/ change
“I will try to be more _ _ _”
“I want to make it up to you by…”
“How can I fix it?”
A proper apology might sound like: “I am sorry for the way I spoke to you last night. I can see why it would upset you. Next time, I will be more careful with my words.”
